Legal
Privacy Policy
Last updated: April 29, 2026
Overview
Benchmark Diagnostics provides operations software for ADAS calibration shops, dealerships, and collision repair centers. This policy describes what information we collect, how we use it, and the choices available to shop owners and their teams.
Information We Collect
- Account information you provide when creating a shop or being invited to one (name, work email, role).
- Operational data you enter into the platform — estimates, customers, vehicles, service catalog items, and invoices.
- Standard service logs needed to operate and secure the platform (sign-in events, IP address, device type).
How We Use Information
We use the information you provide to operate the platform, authenticate users, isolate each shop's data from every other shop, and improve reliability and performance. We do not sell personal information.
Data Isolation
Each shop's data is isolated using row-level security. Members of one shop cannot access another shop's records. Shop owners control which users belong to their organization and what role each user holds.
Data Retention
We retain shop records for as long as the shop maintains an active account. Owners can request export or deletion of their shop's data by contacting support.
Uploaded Estimates (24-Hour Retention)
Collision estimates uploaded to Benchmark carry the vehicle owner's name, address, phone number, and claim or policy information. We do not keep them. Every uploaded estimate file is permanently deleted from our storage 24 hours after it is submitted, on an automatic hourly schedule. Raw model output from reading the estimate is cleared on the same 24-hour clock.
What we keep is the review itself: the vehicle identification, the repair operations captured at submission, our findings, and the published report. Those contain no vehicle owner personal information. If a source estimate is needed again after deletion, the shop can be asked to re-upload it, which starts a new 24-hour window.
Photos submitted with a review are not covered by this rule and are retained with the review record.
Contact
Questions about this policy can be sent to the shop owner who invited you, or to the Benchmark Diagnostics team via your account dashboard.